Terms Of Business
About Us
Boss Asset Finance Limited (‘we’).
We are located at Boss Asset Finance Ltd, Greyfriars, St Pauls Street, Stamford, PE9 2BG.
We are a credit broker that introduces you to a financial provider to meet your finance demands and needs.
Scope of Services
We obtain relevant information about you and your funding requirements and submit the same to suitable lenders on our panel. We present to you the results from lenders who are willing to offer you credit. We work with several lenders to whom we present your funding requirements. Please note that we do not provide advice and/or recommendations about the suitability of credit products offered by the lenders on our panel.
Remuneration
We are remunerated from our finance providers by way of commission paid to us by the finance provider.
We will be paid a commission based on the total amount of credit provided by the lender, calculated as a percentage of the balance financed. You will pay more as a result of our commission arrangements, and this will be added to the total interest. This will affect your repayments but we always work to keep this commission as low as possible.
Complaints
We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please either call us on 03300 948588
or put in writing to trevor.jacobs@bossassetfinance.co.uk
Alternatively, you can post it to the following address:
Boss Asset Finance Ltd,
Greyfriars,
St Pauls Street,
Stamford,
PE9 2BG
We will initially acknowledge your complaint within 5 business days, please be aware that we may take up to 2 weeks to respond to you with our final decision. We aim to keep in contact with you during this time and update you with the progress of our investigation into your complaint.
If you remain dissatisfied with our response about our service, you have the right to refer the matter to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone: 0300 123 9123, email: complaint.info@financial-ombudsman.org.uk